Ichigo aims to achieve a high service level that is appreciated by existing and potential tenants by standardizing the quality of property management services.
Ichigo's Building Management Specifications
1. The Ancient Japanese Philosophy of Ichigo Ichie, or “One Lifetime, One Encounter”
We carry out each tenant service with care based on the ancient Japanese philosophy of Ichigo Ichie, which calls for total commitment and sincerity in serving others. Also, we maintain the exterior of the buildings to deepen the affinity with the surrounding area, based on the understanding that the building is a constituent of the town's scenery.
2. Creating Peace of Mind
Our tenants' safety and peace of mind are our top priority, and with this in mind we provide property management services implementing Ichigo Group's extensive property management skills.
3. Honest and Committed Management
We carry out honest and committed property management services in a tenant-oriented approach - we listen attentively to the needs of our tenants and work to provide a solution from their standpoint.
4. Strict Observance of Laws and Regulations (Commitment to Compliance)
We are fully committed to strictly complying with all laws, regulations, internal rules, and social norms. We pursue our business activities in a fair and honest manner.
Activities Carried Out by Ichigo
・Tenant Satisfaction Surveys
Ichigo solicits satisfaction surveys from tenants on a regular basis to better understand each tenant's needs and to ensure that property management reflects that. We sincerely consider each and every opinion to make improvements.
To conduct property management from the perspective of tenants, Ichigo has officers and employees who are not in charge of the specific building conduct visits to view the property with fresh eyes and provide feedback to the staff in charge. This activity has enabled Ichigo to find areas to improve, sometimes in areas that even the tenants hesitate to address.